Frequently Asked Questions (FAQ)


How do I place an order?

Select the item of your choice, add it to your cart and follow the payment gateway. Remember to include your correct address & contact details! If you are having any trouble with our website, please contact our sales team to assist.

I’ve placed my order; now how do I pay for the order?

We have various safe and secure payment methods such as Payfast & Ozow. You may also perform an Electronic Funds Transfer (EFT), our banking details are provided at the checkout page, remember to use your order number as your reference to ensure easy and effective payment.

Can I cancel my order?

We will be very sad to see you go but yes of course! In this case, please contact our team at



I want to personalize my item! How do I place a branded order?

Click on the ‘Branding’ page, fill out your details and we will get back to you with a quote.

Do the prices include branding?

Branding prices are not included on our website, you will need to visit the branding page so we can send you a quotation.

How long does branding take?

It depends entirely on the number of units being branded and the type of branding that is required. Typically branding takes between 4–10 working days.



I can't find what I’m looking for, do you have other products that aren’t listed on the website?

Yes of course! We work with many different suppliers that have endless sporting products available, contact us and one of our helpful sales managers will be in touch.

Where are you based?

We are a fully online South African store that makes use of multiple suppliers in and throughout South Africa.

Do you have a shop where I can go and view the products?

As we are a fully online store, we do not have every product under one roof, however, you may visit our various showrooms on selected items.

What is the reseller rewards program?

If you are a business or organisation that intends to sell or use the products as a service, we have a department that can offer discounts when buying in bulk or when you order frequently. This is subject to the ‘reseller’ requirements set out by PromoSport. If you have any questions, feel free to contact our team at

How do I get a sample?

Visit the contact page, fill out your details and we will be in touch.



How long does delivery take?

Deliveries can take up to 3-4 working days after date of purchase, this excludes manufactured orders – which can take up to 6 weeks.

When do I qualify for free delivery?

We offer free delivery on orders over R750.00 excluding VAT, manufactured orders do not include free delivery. 

Do you deliver overseas?

Yes, you will need to contact us and request a quote.

This document was last updated 03 January 2021.