FAQ's

Orders

How do I place an order?

Select the item of your choice, add it to your cart and follow the payment gateway. Remember to include your correct address & contact details! If you are having any trouble with our website, please contact our sales team to assist.

I’ve placed my order; now how do I pay for the order?

We have various safe and secure payment methods such as Payfast & Ozow. You may also perform an Electronic Funds Transfer (EFT), our banking details are provided at the checkout page.

Can I cancel my order?

We will be very sad to see you go but yes of course! 

 

Branding

I want to personalize my item! How do I place a branded order?

Click on the ‘Branding’ page, fill out your details and we will get back to you with a quote.

Do the prices include branding?

Branding prices are not included on our website, you will need to visit the branding page so we can send you a quotation.

How long does branding take?

It really depends on how many units you are branding; in most cases we work on a 4-10 day lead time. 

General

I can't find what I’m looking for, do you have other products that aren’t listed on the website?

Yes of course! We work with many different suppliers that have endless sporting products available, contact us and one of our helpful sales managers will be in touch.

Where are you based?

All the items on our website are stocked in Johannesburg and imported from various overseas clients.

Do you have a shop where I can go and view the products?

As we are a fully online store, we do not have every product under one roof, however, you may visit our various showrooms on selected items.

What is the reseller rewards program?

If you are a business or organisation that intends to sell or use the products as a service, we have a department that can offer discounts when buying in bulk or when you order frequently.

How do I get a sample?

Visit the contact page, fill out your details and we will be in touch.

 

Delivery

How long does delivery take?

Deliveries can take up to 3-4 working days after date of purchase.

When do I qualify for free delivery?

When you order reaches over R750.00 excluding VAT you will receive free delivery on your order.

Can you delivery overseas?

Yes, you will need to contact us and request a quote.

This document was last updated 31 May 2020.

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